Review Guide
Review Guide
Reviews help teams collect and publish structured trust content that supports the visitor decision journey.
In FaceFlow, Reviews are useful when the page needs social proof that feels current, managed, and credible rather than manually copied into a static testimonial block.
When To Use Reviews
Use Reviews when a Page benefits from visible trust content such as:
- service proof
- product trust sections
- location or branch feedback
- reputation-sensitive landing pages
- pages where visitors may hesitate without social proof
If the page needs stronger trust and real customer feedback can help, Reviews are usually the right tool.
Recommended Workflow
- Define the trust context
- Create the Review model for the right business purpose
- Decide what visitors should rate or describe
- Configure moderation and verification rules
- Place the Review experience in the right page context
- Review submissions consistently
What Makes a Good Review Experience
Strong Review experiences usually:
- focus on one business context
- ask for a manageable amount of feedback
- make public trust easier to understand
- support moderation before publication when needed
- feel aligned with the page journey
The best Review experiences build confidence for both visitors and the internal team.
Common Use Cases
- service quality reviews
- consultant or team feedback
- product review sections
- branch or location reviews
Common Mistakes
- mixing multiple review purposes into one model
- publishing without clear moderation ownership
- asking for too much information
- placing Reviews where they do not support the page goal
- treating public trust content as unmanaged user content
Team Guidance
- keep Review models context-specific
- moderate public feedback consistently
- enable stronger controls when reputation sensitivity is high
- keep the submission process easy enough to complete